WE WORK HARD TO ACHIEVE EXCELLENCE

AND WE ARE HAPPY TO DO IT


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WHAT IS CRM

An acronym for Customer Relationship Management , CRM is a term originally defined and designed to improve customer service. Today it almost relates to an entire business strategy. So while the term refers to a systematic approach to handling customer relationships, it transforms into providing holistic approach to a business strategy.

OUR CRM SERVICES



CALL CENTER

A call center is a physical place where customer and other telephone calls are handled by an organization, usually with some amount of computer automation. Typically, a call center has the ability to handle a considerable volume of calls at the same time, to screen calls and forward them to someone qualified to handle them, and to log calls. Call centers are used by mail-order catalog organizations, telemarketing companies, computer product help desks, and any large organization that uses the telephone to sell or service products and services. Two related terms are virtual call center and contact center.

LIVE CHAT SUPPORT

Online chat may refer to any kind of communication over the Internet that offers a real-time transmission of text messages from sender to receiver. Chat messages are generally short in order to enable other participants to respond quickly. Thereby, a feeling similar to a spoken conversation is created, which distinguishes chatting from other text-based online communication forms such as Internet forums and email. Online chat may address point-to-point communications as well as multicast communications from one sender to many receivers and voice and video chat, or may be a feature of a web conferencing service.

VALUE ADDED SERVICES

Checking, labelling and packing goods. There are a great many additional tasks to perform along the logistics chain besides transportation and warehousing. Are you looking for a service provider who will also take care of such tasks? ET Tech can perform all additional services (value added services) for you professionally and reliably. We examine our customer's processes and define quality standards together with them in order to satisfy their wishes and meet their requirements. We can also provide the required resources on a seasonal basis.

ET Tech Limited

WHY WE ARE DIFFERENT FROM OTHERS?

From studying the world’s best workplaces, we have learned that trust is the key differentiator. This applies to all organizations regardless of national culture, industry, size or age. By raising the level of trust in the workplace, companies everywhere can improve their business results since cooperation and innovation depend on trust.